Our Return Policy
- At Rakhi Store, our Rakhis are handmade and prepared carefully for each customer.
- We generally do not accept returns for:
- Change of mind
- Personal preference
- Incorrect product selection
Damaged or Incorrect Products
If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- Photographs of the package
- Photographs of the product
- A description of the problem
- Any other information we reasonably request
- We will review the issue and, where appropriate, offer a suitable resolution such as:
- Replacement
- Refund
Change of Mind
- We generally do not accept returns because a customer has changed their mind or no longer wants the product.
Handmade Variations
- Since our Rakhis are handmade, small differences may occur in:
- Colour
- Arrangement
- Size
- Appearance
- These normal handmade variations are not considered defects.
Refunds
- Where a refund is approved, it will be processed using the applicable payment/refund method.
- Refunds will be processed within a reasonable period, subject to:
- Payment provider processing times
- Applicable law
Shipping Problems
For international orders, delivery may be affected by circumstances outside our control, including:
- Customs
- Courier delays
- Weather
- Holidays
- Other unforeseen circumstances
- Customers should ensure that their delivery address and contact information are accurate when placing an order.
Important
- Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable law.